Call us: Monday - Friday: 8am - 7pm
Saturday: 9am - 5pm
Call us: Mon-Fri: 8am-7pm
Saturday: 9am-5pm

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Annual policy cover is available for Europe or Worldwide only

Please note: You will not be covered for holiday cancellation until your policy start date. Choose today’s date if you want cover as soon as possible.

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Claims and Assistance

To Claim, phone Our Claims Helpline on 0113 318 9616 and ask for a claim form.

All claims must be submitted on a claim form, within 45 days of your return, accompanied by original invoices, receipts, reports, etc. Please refer to the relevant Section of Your policy for specific conditions and details of the supporting evidence that Claims Settlement Agencies require. When making your claim please quote the policy number shown on your certificate and the scheme reference ROCK/MONARCH/2015 (05956A). Please remember that it is always advisable to retain copies of all documents when submitting your claim.

The emergency assistance provided for you by this insurance is operated by Global Response and Healthwatch S.A.

In the event of any illness, injury, accident or hospitalisation which requires:
1. Inpatient treatment anywhere in the World or
2. Outpatient treatment in North America and the United Kingdom, Channel Islands, Isle of Man and Ireland, you must

Global Response
Telephone: 00 44 (0) 113 3180 197
Fax: 00 44 (0) 113 3180 198

Outpatient treatment anywhere in the World excluding North America, and the United Kingdom, Channel Islands, Isle of Man and Ireland, you must contact:

Healthwatch S.A.
Telephone: 00 44 (0) 113 318 0124
Fax: 00 44 (0) 113 318 0125

Global Response or Healthwatch S.A. may be able to guarantee costs on your behalf. When contacting Global Response or Healthwatch S.A. please state that your  insurance is provided by UK General Insurance Limited and quote Scheme Name: Monarch Internet and Reference Number 05956A.

Note: You must retain receipts for medical and additional costs incurred and you are responsible for any policy excess which should be paid by you at the time of treatment.