Call us: Monday - Friday: 8am - 7pm
Saturday: 9am - 5pm
Call us: Mon-Fri: 8am-7pm
Saturday: 9am-5pm

Get a quote

Annual policy cover is available for Europe or Worldwide only

Please note: You will not be covered for holiday cancellation until your policy start date. Choose today’s date if you want cover as soon as possible.


Buy with Confidence

  • 24 hour emergency assistance
  • Secure online booking

Buy with security

Secure purchase path

Contact us

For all queries that are not of a claims and assistance nature please contact us:

E: monarch@rockinsurance.com
T: 0333 202 5673
(Mon - Fri 8am - 7pm, Sat 9am - 5pm)

Or write to us at:

Monarch Holidays Travel Insurance Customer Services Department
Griffin House
135 High Street
Crawley
West Sussex
RH10 1DQ

We endeavour to respond to all written queries within two working days.

Your right to complain

Monarch Holidays Travel Insurance try to ensure you receive a high standard of service. However, if you are not satisfied with the service in the first instance please write to Monarch Holidays Travel Insurance at the above address.

Monarch Travel Insurance adheres to the Alternative Dispute Resolution Regulations 2015 EU Directive. You can access the Online Dispute Resolution Portal here

We will do our very best to resolve any difficulty with you, but if we are unable to do this to your satisfaction, disputes may be referred to the Financial Ombudsman Service for review. The Financial Ombudsman Service's address is:

Financial Ombudsman Service
Exchange Tower
London
E14 9SR

Tel: 0800 023 4 567

Email: enquiries@financial-ombudsman.org.uk

If you have a complaint regarding a claim then you should write to:

Claims Manager
Claims Settlement Agencies
308-314 London Road
Hadleigh
Essex
SS7 2DD

or email to info@csal.co.uk or telephone 0113 318 9616.