Contact Us

For all queries that are not of a claims and assistance nature please contact us:

E: monarch@rockinsurance.com
T: 0844 482 0643
(Mon - Fri 8.30am - 8pm, Sat 9am - 5pm, Sun 10am - 4pm)

Or write to us at:

Monarch Travel Insurance Customer Services Department
6 Magellan Terrace
Gatwick Road
Crawley
RH10 9PJ

We endeavour to respond to all written queries within two working days.

Your right to complain

Monarch Travel Insurance try to ensure you receive a high standard of service. However, if you are not satisfied with the service in the first instance please write to:

Monarch Travel Insurance at the above address.

We will do our very best to resolve any difficulty with you, but if we are unable to do this to your satisfaction, disputes may be referred to the Financial Ombudsman Service for review. The Financial Ombudsman Service's address is:

South Quay Plaza
183 Marsh Wall
London
E14 9SR

Telephone: 08000 234 567 from a landline or 0300 123 9123 from a mobile.

If you have a complaint regarding a claim then you should write to:

Quality Department
Europ Assistance Holdings Limited
Sussex House
Perrymount Road
Haywards Heath
West Sussex
RH16 1DN
Tel: 0844 338 5799

Or emails: quality@europ-assistance.co.uk