T: 0333 202 5673
(Mon - Fri 8am - 7pm, Sat 9am - 5pm)
Or write to us at:
Monarch Holidays Travel Insurance Customer Services Department
135 High Street
We endeavour to respond to all written queries within two working days.
Monarch Holidays Travel Insurance try to ensure you receive a high standard of service. However, if you are not satisfied with the service in the first instance please write to Monarch Holidays Travel Insurance at the above address.
Monarch Travel Insurance adheres to the Alternative Dispute Resolution Regulations 2015 EU Directive. You can access the Online Dispute Resolution Portal here
We will do our very best to resolve any difficulty with you, but if we are unable to do this to your satisfaction, disputes may be referred to the Financial Ombudsman Service for review. The Financial Ombudsman Service's address is:
Financial Ombudsman Service
Tel: 0800 023 4 567
If you have a complaint regarding a claim then you should write to:
Claims Settlement Agencies
308-314 London Road
or email to firstname.lastname@example.org or telephone 0113 318 9616.