Yes, cover is provided for complications of pregnancy. Please refer to the definition of pregancy in the policy wording.
Most sections of the policy carry an Excess. You have agreed to pay towards a claim under each section of the policy. The amount may vary depending on the level of cover you have chosen. It is applicable per person per section. The Excess will be reduced to NIL if you have used an EHIC (Formally E111) to reduce your medical expenses bill.
1. Any past of current Medical Condition that has given rise to symptoms or for which any form of treatment or prescribed medication, medical consultation, investigation or follow up/check-up has been required or received during the 12 months prior to the commencement of cover under the policy and/or prior to any Trip and
2. any cardiovascular or circulatory condition (e.g. heart condition, hypertension, blood clots, raised cholesterol, stroke, aneurysm) that has occurred at any time prior to the commencement of cover under the policy and/or prior to any Trip.
If you have any pre-existing medical conditions please call 0343 658 0306 to assess if you are eligible to obtain full cover for the condition(s) disclosed.
For more information, please refer to the "Important Conditions Relating To Health" section of the policy wording
To Claim, phone Our Claims Helpline on 0113 318 9616 and ask for a claim form.
All claims must be submitted on a claim form, within 28 days of Your return, accompanied by original invoices, receipts, reports, etc. Please refer to the relevant Section of Your policy for specific conditions and details of the supporting evidence that Claims Settlement Agencies require. When making your claim please quote the policy number shown on your certificate and the scheme reference 05956A. Please remember that it is always advisable to retain copies of all documents when submitting Your claim.
The maximum number of dependent children under 18 living at home is 4 on a family policy.
Terms and Conditions are another expression for the Policy Wording. You need to read the Policy Wording carefully because it sets out the cover that you have purchased and also the conditions that you need to meet in order to make a claim.
If after reading the policy wording you decide the terms of the insurance contract does not meet your requirements you can, WITHIN 14 DAYS OF THE DATE YOU RECEIVED YOUR DOCUMENTS, return it for a full refund. No refunds will be given for policies cancelled outside 14 days.
Provided you have paid the Winter Sports upgrade, you are covered for: ski equipment, piste closure, avalanche cover, ski hire, ski pack costs up to the limits shown on the summary of cover. Activities covered are:
The emergency assistance provided for you by this insurance is operated by Global Response and Healthwatch S.A.
In the event of any illness, injury, accident or hospitalisation which requires:
1. Inpatient treatment anywhere in the World or
2. Outpatient treatment in North America and the United Kingdom, Channel Islands, Isle of Man and Ireland, you must
Telephone: 00 44 (0) 113 3180 197
Fax: 00 44 (0) 113 3180 198
Outpatient treatment anywhere in the World excluding North America, and the United Kingdom, Channel Islands, Isle of Man and Ireland, you must contact:
Telephone: 00 44 (0) 113 318 0124
Fax: 00 44 (0) 113 318 0125
Global Response or Healthwatch S.A. may be able to guarantee costs on your behalf. When contacting Global Response or Healthwatch S.A. please state that your insurance is provided by UK General Insurance Ltd and quote Scheme Name: Monarch Internet and Reference Number 05956A.
Note: You must retain receipts for medical and additional costs incurred and you are responsible for any policy excess which should be paid by you at the time of treatment.
Adults over the age of 18 can travel independently, all children must be accompanied by an insured adult.
The policy lasts for the complete 12 months, and you can take as many trips/holidays as you wish during the year. Any individual trip or holiday must not last longer than 31 days (62 days if the appropriate additional premium is paid). If a trip is for a longer period you will need to purchase a Single Trip policy for that particular trip. Winter Sports cover, for a maximum of 17 in total for the whole year and Golf & Timeshare Cover, for a maximum of 31 days in total for the whole year, Wedding Cover and Cruise Cover are available at an additional premium. Please contact ROCK Insurance Group on 0333 202 5673
These are the different levels of cover offered under this policy. Standard offers wider range of cover at higher levels with a reasonable excess and is priced reasonably. Premier cover provides the widest range of cover and the highest levels of protection for you and requires you to pay the least amount of excess. As a result Premier cover is the more expensive choice.
Your policy can be emailed directly to your email address shortly after being issued, please note that some internet providers filter our automated e-mails as SPAM so please check your SPAM/junk folder if the e-mail has not been received. Alternatively for a small postage charge, your documents can be delivered by post.
Yes, you can purchase a Single Trip policy so long as you have not reached 81 years of age at the time of purchase. The Maximum age for our annual multi-trip policies is 64.
For Customers over the ages mentioned above, we can still arrange cover through our partners at goodtogoinsurance.comClick here to get a quote today
No, to be eligable for cover you need to be a resident of the United Kingdom for 6 months prior to the issue of the policy.
Scuba diving to a depth of 30 metres (within organisers guidlines). The policy can be upgraded to include scuba diving to a depth of 50 metres for an additional premium.
Yes, but they must pay the adult premium for their cover and must comply with any airline rules in terms of travelling as a minor. The policy can only be issued by calling ROCK Insurance Group on 0333 202 5673.
Single Trip policies (if you are under 81 years of age)
Annual Multi Trip policies with maximum trip duration of 31 days
Annual Multi Trip policies with maximum trip duration of 62 days
For Individuals, Couples and Families (including Single Parent Family)
Including optional covers for Winter Sports, Golf, Wedding and Timeshare Cover
Standard and Premier levels of cover
We accept Visa, MasterCard, Maestro/Switch, Solo, Visa Electron and Delta.
We are only able to accept cheques for policies over the value of £100. The policy will be set up when the cheque has been cleared through our bank. Please contact ROCK Insurance Group on 0333 202 5673
You must report theft or losses to the police or relevant authority within 24 hours of the event and obtain a written report. These reports are the only proof that the loss/theft did actually occur. Without them Ageas cannot make any payment to you. If you leave luggage and personal items unattended in a public place then Ageas cannot be held responsible for any resultant claim. You should always take reasonable care to look after your property and treat it as if it were not insured. There is no cover for cash or valuables left in an unattended vehicle at any time, even if the vehicle is locked.
Yes, there is cover for glasses on our policies, they are included as valuables.
At the time of booking your travel arrangements to make sure that you have cancellation cover in place for that particular trip. If your travel arrangements change then you must call ROCK Insurance Group immediately on 0333 202 5673. You must be able to provide the correct Period of Insurance on your documentation in the event of a claim.
Please ensure that you take a copy of your certificate of insurance and a copy of the full policy wording - these documents contain important numbers that you may require whilst travelling.
Yes, up to £1,500 for Standard and Premier policies in total with a Single Club or Item of Golf Equipment limit of £250, provided you have paid the additional premium for the Golf Cover extension.
If you have paid the appropriate premium, you are covered for cancellation of your holiday for the reasons stated in the policy wordings. You may be able to claim (subject to the policy terms and conditions) for any travel or accommodation costs that you have either already paid or are contracted to pay, that you cannot reclaim from the tour operator.
If you intend travelling to European Union (EU) countries, the European Economic Area (EEA) or Switzerland. We would advise you to obtain a Form CM1 from your local main Post Office. On returning this, duly completed, to the main Post Office you will be issued with a European Health Insurance Card (EHIC), which will entitle you to certain free or reduced cost health arrangements in the EU, EEA or Switzerland. (Full details are given in the DSS Leaflet No. SA40).
NB: In the event that you have used the EHIC to effectively reduce the cost or your treatment or medicines; then you will not have to pay an Excess in relation to any medical related claims.
You should check with your doctor as soon as possible, your doctor will be best advised to tell you what vaccinations are required, if any.
You can change or upgrade your policy at any time as long as you have not made a claim. Please contact ROCK Insurance Group on 0333 202 5673 for amendments and upgrades.
Yes, cover is provided irrespective of how your Trip / holiday has been packaged together.
Monarch Travel Insurance is arranged and administered by ROCK Insurance Group. ROCK Insurance Group is a trading style of Rock Insurance Services Limited who is authorised and regulated by the Financial Conduct Authority (FCA No. 300317).